Which two actions should an administrator perform with Case escalation rules?
Choose 2 answers
A. Re-open the Case.
B. Send email notifications.
C. Change the Case Priority.
D. Re-assign the Case.
Which two actions should an administrator perform with Case escalation rules?
Choose 2 answers
A. Re-open the Case.
B. Send email notifications.
C. Change the Case Priority.
D. Re-assign the Case.
Ans : B,D