Which two reasons could be causing this issue?

Scenario: A Citrix Engineer has configured a Netscaler Gateway virtual server that will be accessed externally by users through the Worx Home client. Root certificates are installed on the NetScaler. Users are having issues accessing the Netscaler Gateway remotely.
Which two reasons could be causing this issue? (Choose two.)
A. The certificates uploaded are SHA256.
B. The NetScaler is missing the correct intermediate certificates.
C. The certificates are NOT linked.
D. The NetScaler certificate is NOT uploaded to the XenMobile Server.

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