A title company wishes to scope out its residential mortgage packaging business process. All of the mortgage packets are internally received at a central office. How should a consultant next proceed in the identification phase?
A. Locate key stakeholder groups and observe the workflow in action
B. Conduct focus groups with members of each department
C. Develop a detailed process workflow and refer back to all the participating decision makers
D. Conduct an electronic survey to all the customers employees documenting the responses in a project database
