A customer has set aside a budget to cover refreshment of their printing and PC hardware. They are interested in contracting with a hardware manufacturer for services because their IT department does not have adequate resources. The contract would include…
What is an example of the value that HP PPS Services offer to your customers? A. Customers have security for lost laptops and desktops due to a mobile workforce. B. A customer’s IT staff can be trained by HP to…
Which service corresponds with the following discovery question: "What is your back up plan to help you control and predict costs over the life of your equipment?" A. Maintenance Kit Replacement for printers B. HP Care Pack Services (next business…
When do HP Post Warranty Care Pack Services need to be registered? A. within 10 days after purchasing the care pack B. within 10 days after the purchase of the hardware C. within 30 days after the expiration of the…
Which service corresponds to the following discovery question: "Have you lost productivity due to delayed hardware repair?" A. Maintenance Kit replacement for printers B. HP Care Pack Services (next business day or same day) C. Accidental Damage Protection D. Travel…
Which HP PPS Services enable customers to cover various serial numbers with one agreement? (Select two.) A. HP Care Pack Services B. HP Custom Contractual Services C. HP Priority Services D. HP Standard Contractual Services E. HP Configuration Services
A customer is three months from the expiration of their existing service engagement. When you discuss a renewal, they express a desire to keep their existing hardware with a higher level of service. They would also like to manage all…
Which type of HP Care Pack Service helps to eliminate the negative effects of equipment downtime on a customer’s business? A. Equipment Deployment Services B. Hardware Protection Services C. Mitigation of Risk Services D. Data Protection Services