Which six Digital Customer Service (DCS) parts can be modified using Visual Builder Cloud Service (VBCS)? A. Object triggers B. Templates C. Business objects D. Languages E. Object workflows F. Pages G. Themes H. UI components

Which three options are advantages of a structured approach to Knowledge Management as implemented in Engagement Cloud? A. Shared Across the Organization: The information is available to all users given they possess the right roles, and is used and reused…

Identify the sequence of steps you must follow to disable the Service Communication channels. A. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil…

Select three correct limits and restrictions when importing data from a file. A. Both create and update operations are available for imported records. B. By default, the import starts immediately after it is activated. C. Groovy Scripts and object workflows…

Which four statements are correct about hotkeys for Action Commands? A. They allow a user to escalate a service request. B. They have default values. C. They can all be modified. D. They allow a user to forward a service…

What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do? A. Chat with an Agent about a Service Request. B. View and edit attachments to a Service…

A service agent can create tasks from different system areas. Identify three modules where a service agent can create and associate tasks. A. Sales opportunities B. Notes C. Contacts D. Social network E. Service requests

Which statement is correct when describing the process of adding assignment rules from Service Setup? A. Use the "Manage Service Assignment Rules" task, access the appropriate rules sets, create new rule(s), add conditions and actions, save and publish. B. Use…

You need to extract all service Request (SR) data from your Engagement Cloud site from the last 12 months. Identify two valid approaches to get this large volume of data. A. You can schedule a single export as an ESS…

Select the correct procedure to enable the Audit History tab for Service Requests. A. Sign in to Engagement Cloud as an administrator. From the Navigation tool, select Setup and Maintenance. Select the "Service" tile from the list of products. Click…