Which two are true characteristics about the lifecycle of a service request? A. If required, users can manually set the "Closed" status for a service request. B. Users can reopen a service request when the status is set to "Closed".…

What should you do to enable Password Reset in Digital Customer Service (DCS)? A. Add the Password Reset component to your DCS application. B. Instruct users that they can only change their password by chatting with an agent. C. Enable…

You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users? A. Time Period B. Duration C. Available D. Interval E. Start/Stop

Identify three considerations before starting the configuration of assignment rules to service requests. A. the attributes of queues to use as criteria for your rule assignments B. the candidates of service requests to use as criteria for your rule assignments…

You have enabled email acknowledgement and have created a corresponding template. The acknowledgement e-mail is sent, but there is some standard text appended to the email that is not part of the template: Standard text appended: "Your request has been…

Which three statements are true about building Digital Customer Service (DCS) applications? A. Many DCS applications can be active in production at the same time. B. DCS includes a "reference implementation template" that illustrates recommended implementation practices. C. Only one…