Consider the following scenario: During the Interview process for a Job Application case, an administrative assistant selects the date and location of the interview Next, an email invitation is sent to the candidate During the interview, the hiring manager captures…
You are defining a user view for a loan application. If the loan applicant indicates there are one or more open accounts, the Date account opened must be before the current date. Select the approach that meets the validation requirements:…
Which two dependencies do you enforce with a WAIT step? (Choose two.) A. Pausing a case until another case (or all cases) reach a specified status B. Pausing a case until a predetermined time expires C. Preventing a case from…
A help desk ticket case type is defined as follows: If the Process ticket step is configured to set the status to Pending-Verification, when is the status of the case set to Pending-Verification? A. When Verify solution step starts B.…
How do you provide users with guidance for completing a form and avoid the need for application training? A. Send a notification to the assigned user B. Add an instruction to the assignment C. Add the corresponding step to an…
Consider the following user story: As an account owner, I want to be able to add a member to my account so I can give the member temporary access. Which two questions help you define the fields for the user…
Consider the following scenario: A customer files a fraud complaint. The complaint is investigated by a customer service agent. The customer service agent may request additional information form the customer The merchant is notified and given 15 days to dispute…
Consider the following scenario: An employee submits a request to purchase equipment. The request is sent to the manager for review. Of approved, the request is forwarded to the Fulfillment department. How do you name the step where the request…
Consider this requirement for a business transaction: An employee submits a request to purchase equipment. The request is sent to the manager for review and approval. If approved, the request is forwarded to the Fulfilment department If the manager rejects…
Consider the following user story: As a customer, I want to be able to cancel an open service request at any time. Select the configuration option that satisfies the user story. A. Add a case wide action to the case…