A survey is sent to a customer via email. How do you configure a solution to ensure the email includes the case ID for the survey?
A. Use the Insert Property feature of a Send Email step to add the case ID when composing the message dialog
B. Create a required field for the case ID that must be entered by a user during the case process prior to sending the survey
C. Delegate a business rule so representatives can customize the email content as needed on a case-by-case basis
D. Create a process using the Send Email step allowing representatives to quickly add the case ID to the email
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I actually would think the answer is A. Isn’t the Case ID auto generated and then you could dynamically assign the case ID property to the email which would change it on a case by case basis.
Looks like answer is C. Delegate a business rule so representatives can customize the email content as needed on a case-by-case basis can some one correct