An agent working in a call center receives a call for a request for service. The agent authenticates the caller and captures the details of the request. She records that the calls was received from Joanne Smith who is a nurse from Dr. Jones’s office. She is calling to inquire about a status of a medical claim that was submitted by Dr. Jones’s office. Select the three business entities that would be required to support this business process.
A. Contact
B. Quote
C. Activity
D. Service Request
E. Opportunity
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