SIMULATION
Scenario:
A Citrix Engineer at CCH needs to provide Help Desk administrators with delegated administrative rights without impacting site functionality.
Help Desk administrators need permissions to do the following:
– Perform any tasks within Citrix Director
– Perform power operations on Windows Desktop machines
– Add and remove machines and applications from Maintenance Mode
– View Site Logs
– View Machine Catalogs
– View Policies
Permissions should be specifically granted to the CCHHelpDeskAdmins group.
Tasks:
1. Create a custom role for Help Desk administrators.
2. Assign only the required permissions to the newly created role.
3. Assign the newly created role to the CCHHelpDeskAdmins group.
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