A project manager asks a BPM analyst to assist with defining a business case for a company based on their goals and objectives. What are key components to include in support of a business case?
A. 1. Establish critical success factors2. Identify Key Performance Indicators (KPIs)3. Identify business pain points4. Calculate Return on Investment
B. 1. Establish critical success factors2. Complete Playback 1 retrospective notes3. Develop coaches from the future process4. Calculate Return on Investment
C. 1. Identify system integrations2. Run Process Optimizer Reports3. Identify business pain points4. Calculate user story points
D. 1. Complete Playback 1 retrospective notes2. Identify Key Performance Indicators (KPIs)3. Develop coaches from the future process4. Calculate user story points
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