What are the two options the Analyst supporting the service request should look at for the root cause?

An employee accesses My Portrait and wants to create his personal payment method. On navigating to the link, the employee sees that the ‘Create’ icon is disabled and he is unable to create his personal payment method. The employee raises a service request to troubleshoot this issue.
What are the two options the Analyst supporting the service request should look at for the root cause?
A. The employee does not have a valid payment method.
B. The employee does not have a payroll relationship associated.
C. The Payroll Definition does not have a Valid Payment Method assigned.
D. The elements are not defined.

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