What is considered Level 2 Support provided by IBM to the IBM Business Partner?
A. Provide an update to the ticket only when the issue is resolved
B. For any critical issue (Severity 1) have resources available to jointly work with the Business Partner until relief can be obtained
C. Accept direct calls or on-line interaction from the IBM Business Partner End Users
D. Both A and B
|
Download Printable PDF. VALID exam to help you PASS. |
 |