Which of the following statements is NOT true?
A. The IBM Business Partner will provide Level 1 Support to the end users and pass through to the end users, as applicable, the support IBM Software and SaaS Support provides the Business Partner
B. IBM Software and SaaS Support will provide the technical support defined as Level 2 support. The Business Partner agrees to be the interface to the end user for this support
C. At IBM’s discretion IBM may elect to interact directly with your End User to resolve an error or problem with our without notifying the Business Partner
D. When an issue requires the assistance of IBM Software and SaaS Support, you will work as the primary coordinator to the end user until the problem is resolved
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