What is the key difference between case management and business process management?
A. Cases tend to be predictable and rely on system control or business rule based control flow.
B. Cases may not always involve human participation, while a business process solution always require human interaction.
C. In case management, the business problem is solved by a knowledge worker using tasks that may have been modeled; in business process management, the business problem is always solved by following a modeled process.
D. The emphasis of case management is on designing a step by step procedure to solve a business problem; the emphasis of business process management is on designing a flexible solution for knowledge workers to solve a repeatable problem.
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