What should be implemented?

A large enterprise is in the process of converting to a virtual data center as a first step toward cloud computing.
They want the ability to deploy, manage, and decommission infrastructure components in a timely manner to meet their business requirements, with minimal impact to their systems administration staff.
What should be implemented?
A. Centralized resource pooling and management
B. Configuration management
C. Self-service request automation
D. Policy-driven configuration management

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