A company is considering converting their VDC to IaaS. They realize to do this they will also have to implement several new technologies and create several new functions: service operations and service management. Previously the organization thought they were service oriented because they had a service desk in IT to provide support.
Which key area(s) of investment is required for successful transition to IaaS?
A. A chargeback/showback method for showing value back to the business
B. ITIL-based, standardized service templates
C. An expanded help desk that includes more comprehensive reporting
D. Service level agreements with the lines of business
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