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Your company has a private cloud that contains a System Center 2012 Service Manager infrastructure. You need to create a service level objective (SLO) for incidents that have a priority value of 1. What should you create first?
A. a service template
B. a queue
C. a channel
D. a rule
Correct Answer: B
Explanation/Reference:
Explanation:
https://technet.microsoft.com/en-us/system-center-docs/sm/manage/how-to-create-a-service-level-objective
https://technet.microsoft.com/en-us/system-center-docs/sm/manage/using-groups,-queues,-and-lists-in-system-center-2016—service-manager
