Home » Microsoft » 70-246 » What should you include in the recommendation?
You need to recommend an automated solution to resolve the ticket generation issue.
What should you include in the recommendation?
A. From Operations Manager, create diagnostic tasks. From Orchestrator, create runbooks that forward alerts to the help desk application.
B. From Service Manager, create a connector. From Operations Manager, configure the connector.
C. From Service Manager, create a connector. From Orchestrator, configure connectors.
D. From Operations Manager, create diagnostic tasks. From Orchestrator, configure connectors.
Correct Answer: B
Explanation/Reference:
Explanation:
http://technet.microsoft.com/en-us/library/cc181012.aspx
The relevant problem statement is “- When an alert is generated in Operations Manager, a help desk user has to generate a ticket manually from the help desk application.”
Creating a connector from SCOM to SCSM means Incidents may be automatically generated from SCOM alerts.
Another useful link for the answer
http://valentincristea.com/2013/11/28/automating-incident-problem-management-part-ii-configuring-thescomscsm-connector/