When the technician attempts to install the new memory, the module does not fit in the slot. What is the cause?

A technician is replacing an SDRAM module. The replacement memory is the same size and speed of the module being replaced. When the technician attempts to install the new memory, the module does not fit in the slot. What is the cause?
A. technician did not use the appropriate adapter
B. eplacement memory is from a vendor that is not HP authorized
C. voltage for the replacement memory does not match the system
D. replacement module is ECC

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