A company has a service level agreement (SLA) that they will get a call back from the call center within three business days.
The call center regular hours are Monday through Friday 8:00 a.m.-11:00 p.m. Eastern time.
The call center is closed on New Year’s Day and the day after New Year’s. New Year’s Day is on a Thursday this year.
The company calls for support on the Tuesday before New Year’s Day at 8:00 a.m.
You need to determine the call center’s deadline for the SLA.
When will the call center miss their SLA?
A. The Monday after New Year’s Day at 8:00 a.m. Eastern time
B. The Friday after New Year’s Day at 8:00 a.m. Eastern time
C. The Tuesday after New Year’s Day at 8:00 a.m. Eastern time
D. The Saturday after New Year’s Day at 8:00 a.m. Eastern time
