Home » Citrix » 1Y0-A20 » Which next step should the administrator take to troubleshoot this issue?
Scenario: An administrator supports a XenApp farm consisting of 30 servers which should be fitted with the same hardware. Users are connecting to the servers using a published desktop. Some users complain that applications sometimes become slow and unresponsive. Users are spread evenly across all servers. The administrator looks in the AppCenter and discovers that the complaining users are all on the same five servers. After examining the five servers, the administrator discovers that they all are memory swapping.
Which next step should the administrator take to troubleshoot this issue?
A. Use Process Monitor to investigate file usage.
B. Check the servers for hardware discrepancies.
C. Create a Computer policy that enables Memory Optimization.
D. Use Performance Monitor to investigate queue length on disc.
Correct Answer: B
Explanation/Reference:
A, It’s a memory problem not a file usage issue
B, The question does not explicitly state that the hardware is identical as the old explantion said, but rather said it ‘should be the same’. The first logical step to take is to check that the hardware is as what it is supposed to be. Just because something should be the same doesnt mean you should just assume that it is, it’s more than likely that the RAM is less than it should be for what ever reason. eg: Either due to failed hardware (a memory module is faulty) or incorrect setup (eg: hardware vender mis configure the system).
C, There is nothing in the question to indicate that these servers are running different polices from the other servers so this seems unlikely to be a solution.
D, It’s a issue with not enough memory and is only memory swapping because it doesnt have enough RAM, the disk usage is a symtom but not a cause of low memory.
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