Which of the following should be put in place when negotiating with a new vendor about the timeliness of the response to a significant outage or incident?
A. MOU
B. MTTR
C. SLA
D. NDA
Which of the following should be put in place when negotiating with a new vendor about the timeliness of the response to a significant outage or incident?
A. MOU
B. MTTR
C. SLA
D. NDA