Which statement about Service Level Agreements (SLAs) is CORRECT?
A. They must contain legal wording because of their importance
B. There should always be a separate SLA for each specific customer
C. The wording must be clear and concise to allow no room for ambiguity
D. Changes to the SLA can only be requested by the customer
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Which statement is correct regarding service level agreements (SLAs)?
A. They are the facility manager’s reference point for monitoring service delivery.
b. They are not quantitative but can indicate trends in expectations.
c. They are useful for negotiating with contractors but not as a means to set performance levels for staff.
d. They should be written by facility representatives to influence input from occupants and contractor representatives