When replacing a defective SC4020 controller with a new controller, the engineer notices that the new controller does NOT fully initialize. The system runs SCOS version 6.5.30.
Which three actions should the engineer take? (Choose three.)
A. contact Dell Support
B. note the controller LEDs that are lit or blinking
C. send a PhoneHome/SupportAssist
D. remove the battery from the controller
E. remove power cables from the chassis to drain the BMC
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