Which two actions should you perform?

You administer Windows 10 Enterprise computers that are members of an Active Directory domain.
Some volumes on the computers are encrypted with BitLocker. The BitLocker recovery passwords are stored in Active Directory. A user forgets the BitLocker password to local drive E: and is unable to access the protected volume.
You need to provide a BitLocker recovery key to unlock the protected volume.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
A. Ask the user for his or her logon name.
B. Ask the user for a recovery key ID for the protected drive.
C. Ask the user for his or her computer name.
D. Ask the user to run the manage-bde -protectors -disable e: command.