You need to replace the bicycle inspection forms.
Which two solutions should you use? Each answer presents part of the solution.
NOTE: Each correct selection is worth one point.
A. a flow that maps inspection data to Dynamics 365 Field Service
B. a logic app that guides the technician through the inspection
C. a canvas app that guides the technician through the inspection
D. a model-driven app based on customer service entities
Correct Answer: AD
Explanation/Reference:
Scenario: The Adventure Works Cycles retail location performs bicycle inspections and performance tune-ups.
Technicians use paper forms to document the bicycle inspection performed before a tune-up and any additional work performed on the bicycle.
A: The Dynamics 365 Field Service business application helps organizations deliver onsite service to customer locations. The application combines workflow automation, scheduling algorithms, and mobility to set mobile workers up for success when they’re onsite with customers fixing issues.
D: Compared to canvas apps, model-driven apps in PowerApps are based on underlying data – specifically, the data stored in Common Data Service (CDS). All model-driven apps are integrated into CDS. In fact, most Microsoft apps are integrated into CDS because most Microsoft apps, including the entire Dynamics 365 (D365) platform, are model-driven apps.
Incorrect Answers:
B: An Azure Logic App would not be fit for scale. Azure Logic Apps is a cloud service that helps you schedule, automate, and orchestrate tasks, business processes, and workflows when you need to integrate apps, data, systems, and services across enterprises or organizations.
Reference: https://docs.microsoft.com/en-us/dynamics365/field-service/overview https://global.hitachi-solutions.com/blog/canvas-vs-model-driven-apps
