Cost of Poor Quality (COPQ) can be classified as Visible Costs and Hidden Costs. All these items are Hidden Cost except __________________.
A. Lost Customer Loyalty
B. Returns
C. Time Value of Money
D. Late Delivery
Cost of Poor Quality (COPQ) can be classified as Visible Costs and Hidden Costs. All these items are Hidden Cost except __________________.
A. Lost Customer Loyalty
B. Returns
C. Time Value of Money
D. Late Delivery