Which problem management activity ensures that a problem can be easily tracked and management information can be obtained? A. Categorization B. Detection C. Prioritization D. Escalation
A Service design package (SDP) would normally be produced for which of the following? – 1. A new IT service – 2. A major change to an IT service – 3. An emergency change to an IT service – 4.…
Which of the following are benefits to the business of implementing service transition? – 1. Better reuse and sharing of assets across projects and resources – 2. Reduced cost to design new services – 3. Result in higher volume of…
Which process would maintain policies, standards and models for service transition activities and processes? A. Change management B. Capacity management C. Service transition planning and support D. Release management
Which process would you MOST expect to be involved in the management of underpinning contracts? A. Change management B. Service catalogue management C. Supplier management D. Release and deployment management
Which role is accountable for the operational management of a process? A. Process practitioner B. Process manager C. Service manager D. Change manager
Which of the following statements is for every process? – 1. It delivers its primary results to a customer or stakeholder – 2. It defines activities that are executed by a single function A. Both of the above B. 1…
Which of the following identifies the purpose of design coordination? A. Provide a single point of control for all activities and processes within the service design stage of the lifecycle B. Ensuring all service designs have availability designed into them…
Which of the following identifies the purpose of service transition planning and support? A. Provide overall planning for service transitions and co-ordinate the resources they require B. Ensure that all service transitions are properly authorized C. Provide the resources to…
Which of the following is NOT a source of best practice? A. Standards B. Technology C. Academic research D. Internal experience