Which of the following should be done when closing an incident?
1. Check the incident categorization and it if necessary
2. Check that user is satisfied with the outcome
A. 1 only
B. Both of the above
C. 2 only
D. Neither of the above
Which of the following should be done when closing an incident?
1. Check the incident categorization and it if necessary
2. Check that user is satisfied with the outcome
A. 1 only
B. Both of the above
C. 2 only
D. Neither of the above