Which of these should a change model include?
1. The steps that should be taken to handle the change
2. Responsibilities; who should do what, including escalation
3. Timescales and thresholds for completion of the actions
4. Complaints procedures
A. 1, 2 and 3 only
B. All of the above
C. 1 and 2 only
D. 2 and 4 only
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