What reference material can a technician use to decode error messages? A. Top Tools 2000 B. HP white papers C. QuickSpecs/Quick Reference Guide D. On-site Agents Reference Set (OARS)

To download the latest HP drivers from the web on startup, you must ____. A. use the files and settings transfer wizard B. enable automatic Windows updates C. install the System Software Manager (SSM) D. install the critcal updates softpaq

After a system recovery, who is responsible for restoring the customer data under HP standard warranty? A. technician B. customer C. internet service provider D. software vendor

What is the reason for installing BIOS updates? A. increase the processor speed B. the waranty will be refreshed C. ensure optimum system stability D. increase display resolution

What information would help you find the correct hardware drivers on the HP Support website? Select TWO. A. serial number B. model number C. spares number D. product number E. purchase date F. FCC ID

The customer has 10 identical units. Only one unit is exhibiting random lockups. What component do you swap with one of the other working units to determine whether this is a software or hardware problem? A. memory B. processor C.…

Which should be the first step for troubleshooting a known good component that is not recognized? A. reinstall the operating system and drivers B. determine the point of failure C. flash back the revision of BIOS D. exchange component

"Driver, Patch, Security and Support alerts" provide ____. A. online access to HP support professionals B. instant alert about hardware changes on the computer C. information about HP bundled software D. automatic patch installation to clients

The customer has installed a retail version of the OS and has no access to the programmable buttons. What needs to be installed? A. factory image CD B. Softpack C. BIOS update D. utility package

After installing an external monitor on the mobile unit, the display is very distorted and has horizontal lines. However, the LCD display provides a clear picture.What is the first thing you would look at? A. monitor is not supported on…