The operations department of a major hosting provider is under pressure to deliver services more quickly. They have a large number of tools for managing IT technologies across the data center.
Although investments in virtualization and automation have been made, it still takes months to provision basic IT services to meet new customer demands. Hence, the provider is considering offering cloud services.
What is a key focus area for driving higher operational efficiency and associated profits?
A. Deliver customer services that are derived from an approved set of standardized service templates. Establish change control to manage the life cycle of the templates.
B. Deliver custom services using automation tools. Apply change control to the tools to minimize change. Develop reusable components to build environments.
C. Deliver a custom capability for each customer based on analysis of the application architecture. Use shared services where possible.
D. Re-design and strengthen the architecture to ensure that the components within the data center are modular and can be reused.
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