The first phase of a new service introduces the offering to 10% of the engineering organization. The IT organization leverages the existing management tools used in their traditional data center to provide visibility into silos and control of the infrastructure. They also have adapted some ITSM concepts as a framework for their management practices.
During the initial phase of the service deployment, a problem was encountered in one of the virtual machines. An extensive amount of time and resources were spent determining the cause of the issue, which concerned the IT organization.
As a consultant, what should you recommend to prevent these types of service issues?
A. Upgrade the management tools to provide holistic visibility into the dependencies of a service.
B. Configure the incident management system to identify issues and resolutions.
C. Redesign the service offering with an emphasis on reduced complexity and interdependence.
D. Contract with an external organization that has extensive experience in resolving cloud service issues.
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