The first phase of new service introduces the offering to 10% of the engineering organization. The IT organization leverages the existing management tools used in their traditional data center to provide visibility into silos and control of the infrastructure. They also have adapted some ITSM concepts as a framework for their management practices.
During the initial phase of the service deployment, a problem was encountered in one of the virtual machines. An extensive amount of time and resources were spent determining the cause of the issue, which concerned the IT organization.
What is the most likely reason it takes more time than expected to resolve the problem?
A. The expertise of the service desk personnel is inadequate to properly handle service related issues.
B. The complex nature of orchestration and automation makes root cause analysis very difficult.
C. The legacy management tools cannot provide a holistic view of the service instance and its dependencies.
D. The cultural hurdles that span organizational silos have not been addressed and resolved.
|
Download Printable PDF. VALID exam to help you PASS. |
 |