What is causing this issue?

A customer is using Cisco Unified IM and Presence with high availability and has reported that their primary node is not providing any IM and Presence services.
What is causing this issue?
A. The presence redundancy group node state of the primary node is “idle”.
B. The presence redundancy group node state of the peer node is “normal”.
C. The presence redundancy group node state of the primary node is “initializing”.
D. The presence redundancy group node state of the peer node is “running in backup mode”.

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