Which of the following should be done FIRST when troubleshooting a problem?
A. Test the theory to determine the cause
B. Perform a root cause analysis
C. Establish a plan of action
D. Document outcomes
Which of the following should be done FIRST when troubleshooting a problem?
A. Test the theory to determine the cause
B. Perform a root cause analysis
C. Establish a plan of action
D. Document outcomes