Which two statements about Automatic Call Distribution (ACD) with Expert Agent Selection (EAS) disabled are true? (Choose two.)
A. After an ACD-call, an agent will automatically change its state to AUX.
B. Splits can be measured by Basic Call Management System (BCMS).
C. Agents can be logged in to 20 splits maximum.
D. Agents should log in manually to each split.
|
Download Printable PDF. VALID exam to help you PASS. |
 |