Which two statements describe the benefits of using Expert Agent Selection (EAS)? (Choose two.)
A. It enables recorded announcements to be played to incoming calls.
B. It provides options for selecting among available agents with the same skill.
C. It facilitates routing of incoming calls to a Voice Response Unit to facilitate self-service.
D. It provides basic reporting on Vectors, Agents, and Trunk Groups.
E. It improves agent performance because supervisors can have agents handle calls based on either skill-level or greatest need.
|
Download Printable PDF. VALID exam to help you PASS. |
 |