Which two troubleshooting steps would help resolve this issue?

Virtual machines are stuck with a status of Customizing on the Virtual Machines tab within View Administrator during the deployment of a pool.
Which two troubleshooting steps would help resolve this issue? (Choose two.)
A. Ensure that the desktop virtual machine can resolve the DNS name of the connection server(s).
B. Ensure that the view agent can communicate with the connection server over port 4172.
C. Ensure that provisioning is enabled for the new pool.
D. Ensure that the view agent can communicate with the connection server over port 4001.