In many organizations the role of Incident Manager is assigned to the Service Desk. It is important that the Incident Manager is given the authority to:
A. Only manage Incidents effectively through 1 st and 2nd line
B. Only manage Incidents effectively through the 1 st line
C. Only manage Incidents effectively at the 3rd line
D. Manage Incidents effectively through 1 st, 2nd and 3rd line
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