Home » PEOPLECERT » 58 » Which role is responsible for sponsoring, designing and change managing a process and its metrics?
Which role is responsible for sponsoring, designing and change managing a process and its metrics?
A. The process practitioner
B. The process owner
C. The service owner
D. The process manager
Correct Answer: B
Explanation/Reference:
Reference: https://en. wikiversity.org/wiki/ITIL/Foundation/Service Management/Processes functions and roles
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