You need to enable the Map view for the schedule board What should you do first? A. Enable service territories. B. Enable the connection to Bing Maps. C. Enable Custom Geolocation. D. Select a resource details view.

You have a Microsoft Dynamics 365 environment. You implement Field Service. A user named User1 is creating an agreement. User1 attempts to set the agreement booking dates and agreement invoice dates but reports that the options are disabled. You need…

You need to change the warehouse location for product inventory What should you do? A. Create a new Product Relationship record. B. Create a new Warehouse record. C. Create a new Inventory Transfer record. D. Create a new Inventory Adjustment…

You ship a replacement part to a customer. The customer reports that they receive the incorrect part. You need to initiate a process to return the product to the warehouse What should you do? A. Create a new return merchandise…

Which two security roles are created when you install the Field Service application? Each correct answer presents a complete solution. A. Field Service Administrator B. Field Service Dispatcher C. Field Service Representative D. Field Service Read Only

What is a limitation of the Field Service mobile app? A. Windows 10 phones do not support the app. B. You cannot work offline. C. GPS locations are not available. D. You cannot create follow-ups.

You have a Microsoft Dynamics 365 environment that has no customization*. You are working in the interactive service hub with a single stream dashboard for cases. Which option can you use to filter cases? A. Business process stage B. Title…

You have a Microsoft Dynamics 365 environment. You implement Field Service. You need to check the work order instructions in the Field Service mobile app. Which tab on the work order contains instructions? A. Incidents B. Other C. Info D.…

Which two of the following are valid routing rule actions? Each correct answer presents part of the solution. A. Cancel Case B. Send Email C. Assign to User/Team D. Route to Queue

You use the interactive service hub to manage cases. Users report that they have difficulty finding a specific knowledge base article when they initiate a search from within a case. You need to ensure that search returns relevant results. What…