You assign a case to a user named User A.
User A is not available to work on the case. The customer service manager moves the case to the queue for User B
Which of the following statements is true?
A. User A still owns the case, but the case is located in the queue for User B.
B. The customer service manager now owns the case.
C. User B now owns the case.
D. The case is not moved to the queue for User B until User A approves the move.
