You implement the Unified Service Desk (USD). You plan to implement a window navigation rule Which two statements are true? Each answer represents a complete solution. A. You must populate the form and entity or URL fields for specific rules.…
You plan to deploy Unified Service Desk (USO). You need to install all USO components and verify the installation. Which three actions should you perform? Each correct answer presents part of the solution. A. Deploy USO packages to the Microsoft…
You have a Microsoft Dynamics 365 environment and you are using Unified Service Desk (USD) in a call center scenario. Users must be able to ask their customers questions that will trigger defined follow on actions. You need to provide…
You implement the Unified Service Desk (USO). You plan to implement actions and replacement parameters Which three symbols are valid replacement keys? Each correct answer presents a complete solution. A. A B. – C. + D. $ E. ~
You have access to the desktop version of Microsoft Excel and Excel Online. You need to perform a bulk update of data for 225 contacts. What are two ways to achieve the goal? Each correct answer presents a complete solution.…
You need to provide quick ad-hoc analysis of data from within the Microsoft Dynamics 365 environment Which Export to Excel option should you use? A. Excel Online B. Static worksheet C. Dynamic worksheet D. Dynamic pivot table
You enable feedback for a Voice of the Customer survey. What is the total number of questions allowed for the survey? A. 30 B. 40 C. 100 D. 250
You need to implement Microsoft Power BI to analyze and visualize data Which two actions can you perform? Each correct answer presents a complete solution. A. Use iframes to display content. B. Implement custom visualizations. C. Use a file that…
You are creating a new survey with the Voice of the Customer Survey designer. Which two statements regarding the Voice of the Customer Survey designer are true? Each correct answer presents a complete solution. A. The Complete page must always…
You plan to create surveys for a multinational company that manages hotels. You must create a unique survey for each hotel location Which statement is true? A. You can capture up to 10,000 survey responses per day. B. You can…