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What is the most effective method to use when an employer wants to obtain insight into employee goals and job satisfaction and provide career counseling to those in the work group?
A. An employee survey
B. A skip-level interview
C. An employee focus group
D. A brown-bag lunch
Correct Answer: B
Explanation/Reference:
Explanation:
Answer option B is correct.A skip-level interview provides an opportunity for a manager’s manager to obtain insight into the goals and satisfaction of employees in the work group. An employee survey (A) is best used to gather information about various issues that can be collated and summarized. A focus group (B) can be used to involve employees in the decision-making process. A brown-bag lunch (D) is an effective way for senior managers to meet with small groups of employees to answer questions about the company goals and mission and to obtain feedback about operations. See Chapter 7 for more information.
Chapter: Employee and Labor Relations
Objective: Employee Relations
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