After the installation and configuration of Symantec Enterprise Vault 11.x for Exchange (EV) in a large customer environment, a customer notices that end users have many pending shortcuts in Outlook.
Which action should be taken first to change the pending shortcuts to archived shortcuts?
A. verify the mailbox synchronization task completed successfully
B. verify the SQL backup on all EV databases completed successfully
C. verify the backup on Vault Store Partition completed successfully
D. verify the backup on indexing location completed successfully
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