A single user reports that while working offline his Virtual Vault only shows old items. An investigation reveals that Vault Cache synchronization is failing. All other Symantec Enterprise Vault 11.x operations are working normally in the client.
Which troubleshooting option can an administrator use to resolve the issue?
A. perform a manual Synchronization of the mailbox from the Administration console and restart Outlook
B. click the Partial Reset option in Enterprise Vault Diagnostics and restart Outlook
C. deselect the Enterprise Vault Add-in from File > Options > Add-Ins > Manage COM Add-Ins and restart Outlook
D. ZAP the mailbox using an EVPM script and restart Outlook
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