A service provider a developing an operating model to support a new social media service that enables their business strategy.
They have included the following in the operating model:
• a definition of how suppliers will be Involved in the delivery of the service
• a description of me main performance measures required
Which additional element MUST be included to ensure that the essential themes of the operating model are covered?
A. A list of vendors who will provide the components mat form the social media service
B. An inventory of the mam technology components that will be located at the head office data centre
C. Definitions of the service management toolsets needed to support the service
D. Descriptions of the series of steps for the work that is required to create and support the service
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