Which of the following action steps should the technician perform FIRST?

A technician has resolved a ticket to fix a user’s printer and has verified that the user is able to print with no issues. Which of the following action steps should the technician perform FIRST?
A. Document findings and outcomes
B. Establish a theory of probably cause
C. Upgrade the printer drivers
D. Close out the service ticket

Exam N10-008: CompTIA Network+

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